Starting a Return
In short: Contact us within 14 days of delivery before sending anything back.
To request a return, email weareinmc@gmail.com within 14 calendar days after delivery. Include the order number, the item you wish to return, and the reason for the request.
Do not send a return without receiving instructions from us. Unauthorized packages, packages sent to an incorrect address, or cash-on-delivery returns may be refused.
Return Eligibility
In short: Eligible items must be unused, uninstalled, complete, and in substantially original condition.
- The request is submitted within the return window.
- The item has not been installed, assembled, cut, drilled, filed, sanded, altered, damaged, or used.
- All parts, packaging, labels, accessories, and documentation are included.
- The item can be safely inspected and reasonably resold as new.
- Proof of purchase from INMC is available.
We may deny or reduce a refund when a returned item is incomplete, altered, used, damaged, contaminated, improperly packaged, or otherwise not in returnable condition, except where applicable law requires otherwise.
Non-Returnable Items
In short: Certain products cannot be returned unless they arrived defective, damaged, or incorrect.
- Custom, modified, made-to-order, or specially sourced items.
- Digital files, downloads, gift cards, and other nonphysical products.
- Items marked final sale or non-returnable.
- BLEM products are sold at a discounted price due to cosmetic or tolerance-based imperfections and are sold as-is. Unless required by applicable law, BLEM products are final sale and are not eligible for return, refund, or exchange.
- Products that have been installed, assembled, modified, or used.
- Items damaged through misuse, improper assembly, storage, modification, or incompatibility.
Damaged, Defective, Missing, or Incorrect Items
In short: Report order problems within 7 days of delivery.
Include the order number, a description of the issue, and clear photographs of the item, packaging, shipping label, and any damage. Keep the product and packaging until we provide instructions. Depending on the circumstances, we may provide a replacement part, replacement item, store credit, return label, or refund.
Return Shipping
In short: Customers generally pay return shipping for preference-based returns.
Use a trackable service and package the item securely. INMC is not responsible for a return lost or damaged before it reaches us. If we confirm our error or a covered defect, we may provide a prepaid label or another reasonable remedy.
Refunds
In short: Approved refunds are issued after the return is received and inspected.
Approved refunds are issued to the original payment method. Original and expedited shipping charges are not refundable unless the return resulted from our error or applicable law requires otherwise. Your bank or payment provider may require additional processing time.
Order Changes and Cancellations
In short: Contact us immediately; changes are not guaranteed after an order is placed.
Because in-stock orders may enter production or fulfillment quickly, cancellation, address-change, and item-change requests are not guaranteed. If the order has shipped, it will generally be handled under this Return Policy.