SHIPPING POLICY

In Short: Orders ship within 24 hours.

Orders ship within 24 hours, barring carrier service disruptions, severe weather, holidays, unusually high order volume, or address and payment issues.

We do not sell preorders. If an item is available for purchase, it is intended to be physically in stock. If a material delay affects your order, we will contact you using the email address provided at checkout.

In Short: Orders generally ship by USPS Ground Advantage or UPS Ground.

Available shipping services and charges are shown at checkout. Domestic orders are generally shipped through USPS Ground Advantage or UPS Ground.

Carrier transit commonly takes approximately 2–5 business days after pickup, depending on the destination and carrier. Processing and delivery dates are estimates, not guarantees. Carrier delays, weather, service interruptions, government action, and other events outside our reasonable control may extend delivery time.

In Short: Tracking is emailed when your shipping label is created.

Tracking may not update until the carrier scans the package. Contact us if it appears lost, damaged, or delivered incorrectly.

In Short: Customers are responsible for providing a complete and correct delivery address.

Review your shipping address carefully before submitting the order. Contact us immediately if a correction is needed. We will try to update an address before shipment, but changes are not guaranteed once fulfillment has begun.

If a package is returned because the address was incomplete, inaccurate, refused, or otherwise undeliverable, the customer may be responsible for the cost of reshipping it. Any refund for a returned package may be reduced by shipping charges and other nonrecoverable costs, except where applicable law requires otherwise.

In Short: Tell us promptly and keep all packaging when a delivery problem occurs.

If a package arrives damaged, appears lost, is marked delivered but cannot be located, or contains items missing because of transit damage, email us promptly with your order number and photographs where applicable.

Carrier claims may require the recipient to retain packaging, provide photographs, confirm delivery details, or communicate directly with the carrier. We will reasonably assist with a valid claim, but final carrier investigations and claim decisions may be outside our control.

In Short: Availability, transit time, duties, and import requirements vary by destination.

If international shipping is offered at checkout, the customer is responsible for confirming that the products may lawfully be imported and received in the destination country. Customs duties, import taxes, brokerage charges, inspections, seizures, and delays are the customer’s responsibility unless checkout expressly states otherwise.

International delivery estimates are less predictable than domestic estimates. Orders refused, abandoned, or returned because of customs or import restrictions may be refunded only after return, less nonrecoverable shipping, duties, fees, and other costs, to the extent permitted by law.

In Short: Questions about an order should include the order number and checkout email.